1. Who We Are

We are Gray Matter Marketing Ltd, trading as Green Harbour ECO4, a lead generation company connecting eligible households with TrustMark-approved installers under the ECO4 scheme. Our role is to facilitate energy-efficient home upgrades by referring applications to approved third-party installers.

• Company Name: Gray Matter Marketing Ltd
• Company Number: 15144222
• Trading Name: Green Harbour ECO4
• Registered Address: First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW
• Contact Email: info@greenharboureco4.co.uk

2. The Data We Collect About You

To provide our services, we may collect the following personal data:

• Identity Data: Name and proof of ECO4 eligibility.
• Contact Data: Address, email address, and phone number.
• Eligibility Data: Evidence supporting ECO4 eligibility, such as council tax information, boiler images, or proof of benefits.
• Marketing Data: Your preferences for receiving communications from us.

3. How We Collect Your Data

We collect your data through the following methods:

• Direct Interactions: You may provide data when filling out forms, contacting us via email, phone, or in person.
• Third-Party Sources: Occasionally, we receive data from approved third parties, such as benefit providers or public databases. We ensure these sources comply with data protection laws.

4. How We Use Your Data

We process your personal data for the following purposes:

• Application Processing: To assess your eligibility for the ECO4 scheme and refer your application to TrustMark-approved installers.
• Communication: To respond to your queries and provide updates about your application.
• Compliance: To meet legal obligations under the ECO4 scheme.
• Marketing: With your consent, to send you relevant updates, promotional materials, or information.
• Service Improvement: To analyze interactions and improve our services.

We will never sell your personal data to any third party.

5. Sharing Your Data

We may share your personal data with:

• TrustMark-Approved Installers: To process your application and arrange installations.
• Service Providers: For IT support, secure data storage, or website hosting.
• Regulatory Bodies: When required by law or during compliance audits.

All third-party partners are contractually obligated to handle your data securely and use it solely for the agreed purposes.

6. How We Protect Your Data

We take robust measures to safeguard your data:

• Using secure servers and encrypted storage systems.
• Limiting access to your data to authorized personnel only.

If you suspect a data breach, contact us immediately at info@greenharboureco4.co.uk.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or to meet with legal obligations:

• Application Data: Retained for up to 6 years for compliance and audit purposes.
• Marketing Data: Retained until you withdraw consent or opt out of communications.

Once data is no longer required, it will be securely deleted.

8. Your Rights

You have the following rights under UK GDPR:

• Access: Request a copy of the data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Erasure: Request deletion of your data in certain circumstances.
• Restriction: Request that we limit the processing of your data.
• Portability: Request your data in a portable, structured format.
• Objection: Object to processing of your data, particularly for marketing purposes.

To exercise these rights, email us at info@greenharboureco4.co.uk.

9. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website, so please review this policy regularly for the latest information.

10. Contact Us

If you have any questions about this policy or wish to exercise your data rights, you can contact us at:

• Email: info@greenharboureco4.co.uk
• Phone: 0800 001 6673
• Address: First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW